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Spanish Customer Service / Collections Executive
Global Services
Pune Division, Maharashtra, India2h agovia LinkedIn
About the Role
We are seeking a dedicated and skilled Spanish Customer Service / Collections Executive to join our team.
Key Responsibilities
- Handle customer inquiries and provide solutions in a timely manner.
- Manage collections processes, ensuring compliance with company policies and procedures.
- Communicate effectively with customers in both Spanish and English, ensuring clarity and understanding.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Participate in training and development programs to enhance skills and knowledge.
Requirements & Tech Stack
- Graduation in any discipline is mandatory.
- Spanish Language Certification (B2 Level) is required.
- Strong communication skills in Spanish and English.
- Previous experience in customer service or collections is preferred.
- Ability to work in a 24/7 rotational shift environment with two rotational week-offs.