Workforce Development Specialist I (FFTL)

About the Role

The Office of Unemployment Insurance, an agency of the Education and Labor Cabinet, assists Kentuckians who are unemployed or underemployed and actively seeking employment. This is a federally funded time limited (FFTL) position, meaning employment duration shall not exceed the life of the federal grant funding the position. This position involves access to confidential and sensitive information, requiring strict safeguarding and security adherence.

Key Responsibilities

• Instructs claimants and employers via phone or email on completing Wage Audit Notices, New Hire Notifications, and Audit Notices regarding unemployment insurance claims.
• Answers basic or routine questions and assists with resolving issues.
• Informs claimants and employers of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning-level review of eligibility for simple unemployment insurance claims to ensure proper work registration, identify issues for investigation, and assign to a claims investigator.
• Processes incoming mail and unemployment insurance claim letters from various sources (fax, mail, email, USPS, etc.).
• Receives, stamps, and logs all incoming mail to the branch, identifying the subject and routing as necessary.
• Addresses and processes all return mail, notifying relevant parties.
• Drafts correspondence in response to claimant requests.
• Reviews previous work to ensure actions processed properly.

Requirements & Tech Stack

• Education: Must complete two years (54 semester hours) from a college or university.
• Experience: NONE required, but work experience in workforce programs (e.g., WIOA, employment services, unemployment insurance programs), or in education, public administration, business, human services, military, human resources, or a related field will substitute for the required education on a year-for-year basis.
• Skills:
• Analytical skills: Ability to analyze complex data, technical data, policy, and situations logically.
• Problem-solving: Ability to identify potential and existing problems and develop recommendations for improvement.
• Judgement: Ability to make well-reasoned and timely decisions based on careful, objective review and informed analysis.
• Communication: Ability to communicate clearly and effectively verbally and in writing.

Qualifications

• Successfully complete two years (54 semester hours) from a college or university.
• Successfully complete trainings, sign acknowledgments, and adhere to all policies, statutes, and requirements pertaining to the safeguarding and security of confidential and sensitive information.

Working Conditions: Primarily perform duties in an office setting.