Client Service Associate, Wealth Advisory

About the Role

The Client Service Associate supports designated Relationship Managers in day-to-day client contact, relationship management, trust and investment account administration, compliance requirements, and other functions to maintain excellent relationships with clients, external professional advisors, and internal business partners. This position operates in a hybrid work environment (3 days per week in the office in Philadelphia, PA).

Key Responsibilities

• Account Support and Administration

• Support Relationship Managers in the administration of trust, investment, and retirement accounts.

• Process daily transactions, securities transfers, cash and check requests, gifts, and deposits.

• Handle routine client information requests and update client information.

• Monitor and review daily reports for accuracy, action items, resolution, and follow-up.

• Assist with account opening, asset transfer, account terminations, and special asset management.

• Utilize client support technology systems, including the client relationship management system and the system of record for client transactions.

• Manage incoming and outgoing client communications, including preparing correspondence and managing document retention.

• Client and Relationship Manager Support

• Act as an initial point of contact for client inquiries and team communications.

• Independently handle routine to moderately complex client matters and undertake research or take needed action to resolve them (with guidance from senior officers where appropriate).

• Serve as direct back-up to other team/office support professionals to provide team-based coverage.

• Coordinate client meetings, including scheduling, dining arrangements, travel, security, and other related activities.

• Assist with the reception of client guests and answer office phones as needed.

• Communicate with clients in a professional and pleasant manner, maintaining confidentiality and discretion.

• Keep appropriate parties informed.

• Prepare client meeting materials and assist with the preparation of presentation materials for meetings in collaboration with relationship teams.

• Coordinate with investment, tax, or other departments to ensure deadlines are met.

• Assist in the completion of expense reports and other related requirements for professionals.

• Firm Building

• Develop a strong knowledge of Wealth Advisory functions, policies, procedures, and best practices.

• Participate in special projects and identify process improvements.

• Carry out other duties and responsibilities as assigned, in compliance with company policies and procedures.

Requirements & Tech Stack

• Microsoft Office proficiency
• Proficiency in electronic tools and systems for document management, investment reporting, and transaction processing.
• Knowledge of Salesforce.com applications is desirable.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 0-4 years of experience in the financial services area, preferably in a fiduciary environment.
• Excellent interpersonal skills with a demonstrated ability to effectively interact with clients by phone and in person.
• Proven ability to interact effectively with other professionals on a daily basis.
• Excellent verbal and written communication skills and a pleasant telephone manner.
• Proven competence in organizational and problem-solving skills.
• Ability to work well under pressure and maintain consistent accuracy and attention to detail.
• Self-starter with a great deal of initiative.
• Full understanding of client privacy and confidentiality.