Hd of Collateral Mgt, India

About the Role

The Head of Credit Services – (West India) will lead the implementation and ongoing operational delivery of Transition Services within the Credit Services function.

Key Responsibilities

• Lead Credit Service teams in country and within the supporting COE to deliver business objectives, enable business growth, and manage the FRP through strategic initiatives and continuous improvement.
• Ensure consistent local delivery, policy, frameworks, standards-setting, oversight, and assurance.
• Proactively manage WI stakeholder relationships and act as the primary point of contact for BCO and business teams.
• Drive streamlining and transformation, and manage a robust control environment across all services in West India.
• Represent Credit Services in country governance forums.
• Maintain control and governance of Audit, Assurance, and MSII outcomes & clearance within timelines.
• Drive improvements in the control environment and automate manual controls.
• Manage, maintain, and control country costs versus the FRP budget, including resource demand and supply.
• Deliver cost out targets to meet budgets.
• Manage and supervise KRIs & KPIs, completion of volumes, and incoming demand to generate and implement strategies for increased performance, productivity, and quality.
• Drive operational improvements through best-in-class processes, unit processing times, and leveraging digital solutions.
• Lead people and engagement initiatives within respective teams, deliver talent reviews, succession plans, deploy VSAT work streams, and govern annual performance management.
• Foster an inclusive and high-performing culture.
• Lead the strategy and execution of the CS function in [WEST INDIA], including functional management of all [WEST INDIA] CS and CoE teams.
• Ensure alignment to business objectives with a strong commercial focus, while maintaining strict adherence to control principles.
• Execute the Global CS location strategy in [WEST INDIA] and deliver on resource optimization strategies.
• Take accountability for the execution of transformation and change initiatives (under the Credit and Lending Value Stream) in TS, liaising with Business and Change teams.
• Support the technology vision by driving adoption of platforms used by the TS.
• Drive a culture of continuous improvement across the CS community, implementing initiatives for high and consistent service standards.
• Identify and drive opportunities for long-term and sustainable profit improvement and client outcomes.
• Drive policy and procedure simplification/optimization for more effective, value-add activities.
• Ensure adherence to HSBC’s policies and standards for financial crime, regulatory compliance, operational, security, credit risk, operational excellence, and production management.
• Drive decision-making processes, proactively anticipate risks, seek multiple perspectives, and escalate where appropriate.
• Take personal responsibility and accountability for internal and external stakeholders.
• Define [WEST INDIA] goals in Production Quality, Service Quality, Financial Performance, and Operational Risk to enable GCOO strategy and post-approval credit process efficiency.
• Implement global defined Customer and Risk centric Service Level Agreements (SLAs) for CS in [WEST INDIA] and ensure delivery within agreed SLAs.
• Ensure appropriate standards of vendor management and vendor risk management are applied.
• Continuously seek ways to improve effectiveness and productivity by reducing complexity, increasing client service, and rationalizing processes and costs.
• Develop process controls to manage the lending process and ensure adherence to policy and standards.
• Ensure strict adherence to internal control policies and compliance with legal and regulatory requirements.
• Ensure effective controls are in place for operational, regulatory, information security, contingency, vendor, and fraud risk.
• Establish proactive partnerships with GCOO, Risk, Transformation, and Technology to support service and product development initiatives.
• Ensure the provision of the CS function in line with agreed OKRs, SLAs, KPIs, and risk and control appetite.
• Ensure the global operating model is maintained and delivered consistently across all segments and teams.
• Participate in relevant regulatory change initiatives and operational risk forums/committees.
• Ensure teams operate in alignment with global principles and target operating models for best-in-class service.
• Maintain a regular dialogue with key stakeholders to review performance, identify issues, and represent CS in business and governance forums.
• Develop organizational plans, budgets, and financial controls to meet strategic plans and objectives.
• Maintain a future-compatible and client-centric mindset.
• Provide strong leadership to CS[WEST INDIA] teams and advocate for CS with internal stakeholders.
• Attract, develop, and retain top-quality staff, building a strong performance management culture.
• Lead, motivate, and inspire a high-caliber CS team by setting high standards for recruiting and internal team governance.
• Develop critical skillsets in team members and provide a stimulating work environment.
• Champion the voice of the customer and build a culture of balancing commercial and client/customer imperatives.
• Display exemplary leadership skills to engage diverse teams.
• Display executive presence by remaining calm in crises, making balanced decisions, and radiating confidence.
• Take accountability for succession planning, performance management, and recruitment across TS.
• Take accountability for the remediation of all actions across CS identified by 2nd and 3rd line of defense.
• Ensure HSBC is not put at any operational or reputational risk, continually reassessing operational risks.

Scope of the Role Includes

• Pre-approval:
• Financial spreading
• Post Approval:
• Loan administration – facility management, loan booking and servicing, draw down, rollover etc.
• Loan agency services
• Collateral Management services
• Document Management services
• Corporate Trust (Bonds & Escrow)
• Portfolio Management and risk distribution services

Requirements & Tech Stack

• Credit & Lending processes and services
• Operations Management
• Value Stream Aligned Transformation (VSAT)
• AI-enabled tools (familiarity is an advantage)

Qualifications

• Thorough understanding of the Group, [WEST INDIA], and CIB business, including products, propositions, services, systems, sales process, relationship management models, the financial services landscape, and competitor developments.
• Proven track record of delivery in Credit & Lending processes and services, and extensive Operations Management.
• Knowledge of the changing regulatory environment, especially in the financial services sector.
• Strong knowledge of operationalizing policies and procedures for managing or minimizing risk (credit, operational, regulatory, and reputational) in accordance with Group Standards Manual, Risk FIM, and relevant guidelines.
• Strong relationship management and influencing skills.
• Outstanding interpersonal and communication skills with the ability to communicate effectively and confidently at all levels.
• Ability to build and maintain strong stakeholder relationships across the organization, with credibility with both Business and Risk leaders.
• Strong commercial mindset and relationship management with program/transformational change management skills.
• Proven problem-solving skills with the ability to consider alternative and innovative solutions.
• A resilient, self-starter capable of driving performance, sometimes in ill-defined/new domains.
• Excellent planning, organizing, and commercial skills, including strong financial management capability.
• Proven ability to articulate complex issues concisely and in clear language.
• Deep understanding of structures, processes, and objectives, particularly in the risk environment (preferably HSBC or another large bank).