Patient Service/Front Desk Coordinator

About the Role

• Provide personalized patient experiences through the coordination and management of front desk operations during check-in/out.
• This role reports to the Office General Manager.
• Some weekend and evening shifts required.

Key Responsibilities

• Provide patients with a personalized check-in/out process experience that is timely, seamless, and positive.
• Become a subject matter expert in insurance plans to help verify and educate patients on options.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctor(s) and team members to provide a seamless patient experience.

Requirements & Tech Stack

• Computer Savvy
• Excellent oral and written communication skills.
• Professional attitude and ability to problem-solve and respond to patient service requests.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure while providing best-in-class service.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player willing to collaborate.