Trust & Safety New Associate

Designation: Trust & Safety New Associate

Key Responsibilities

• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Work with, view, or proactively engage with user-generated content.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content management
• Familiarity with responsible AI
• Understanding of the internet, internet platforms, and internet culture

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Active participation in Accenture's well-being support program is required.