International Voice Process Associate

Key Responsibilities

• Engage with customers through voice communication, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to achieve performance targets and enhance customer experience.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to improve product knowledge and service skills.

Requirements & Tech Stack

• Strong verbal communication skills in English.
• Ability to work in a team-oriented environment.
• Basic understanding of customer service principles.
• Willingness to learn and adapt to new processes and technologies.
• A positive attitude and a commitment to delivering high-quality service.

Qualifications

• B Com graduates and freshers are welcome.