IT Support Engineer
San Francisco Conservatory of Music
San Francisco, CA4h agovia LinkedIn
About the Role
The IT Support Engineer at SFCM is responsible for maintaining, supporting, and improving the school’s technology infrastructure to ensure reliable and efficient IT operations. This role provides advanced technical support, administers critical systems and security platforms, and assists with infrastructure modernization initiatives. The IT Support Engineer will troubleshoot complex hardware and software issues, manage system maintenance and upgrades, and help implement technology solutions that support the Conservatory’s academic and administrative operations.
Key Responsibilities
- Execute infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
- Administer and enhance identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA.
- Monitor and maintain server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance.
- Perform hands-on hardware and software lifecycle management, including configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices.
- Provide Tier 2/3 Helpdesk support and route issues appropriately.
- Manage ticket lifecycle, resolving issues efficiently and meeting user expectations.
- Maintain comprehensive technical and end-user documentation for all systems and processes.
- Perform other IT-related duties as assigned.
Requirements & Tech Stack
- Azure Active Directory (Entra ID)
- SSO
- MFA
- Windows Server
- Hyper-V
- Tier 2/3 Helpdesk support