IT Support Civil Servant (Entry / Junior Level)

About the Role

This is a part-time, remote role for an Entry / Junior Level IT Support Civil Servant at MZ Engineering.

Key Responsibilities

• Providing basic technical support to internal users.
• Troubleshooting hardware and software issues.
• Assisting with connectivity problems.
• Escalating complex incidents to senior IT staff.
• Maintaining documentation of IT procedures.
• Supporting user onboarding and access permissions.
• Ensuring compliance with internal policies related to data security and system use.
• Coordinating with relevant public sector entities on IT-related requirements.
• Supporting internal communication channels.
• Contributing to continuous improvement of IT service delivery.

Qualifications

• Skills in Government Relations.
• Familiarity with Local Government processes.
• Understanding of Public Sector environments.
• Basic regulatory awareness.
• Strong Communication skills (written and verbal).
• Analytical Skills for diagnosing technical issues and interpreting user needs.
• Basic knowledge of IT support, including operating systems, office productivity tools, and networking fundamentals.
• Ability to work independently in a remote setting.
• Ability to manage time effectively and handle multiple requests.
• Commitment to ethical conduct, confidentiality, and alignment with organizational values.
• Relevant diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Fluency in English.
• Knowledge of Arabic or regional languages is an advantage.