Customer Service Executive

About PedalStart

PedalStart runs a sector-agnostic early-stage startup accelerator fund. They write $100-150k cheques across domains, actively invest in up rounds, and help founders close Seed and Series A rounds with their VCs and family offices network. They support founders from ideation, empowering them with resources and expertise for sustainable rapid scaling.

Role Overview

Seeking an energetic, articulate, and persistent Business Development Associate to own the first conversation with prospective members of PedalInvest Club, an invite-only angel investor club. This role involves calling HNIs, professionals, and first-time angel investors who have expressed interest, understanding their background and intent, and scheduling qualified prospects for detailed discussions with the investor relations team. The primary focus is fast, high-quality lead follow-up and converting interest into scheduled conversations.

Key Responsibilities

• Act as the first point of contact for inbound leads interested in PedalInvest Club.
• Call new leads promptly, introduce PedalStart and the club, and understand their background and investing intent.
• Schedule introductory calls between qualified prospects and the investor relations team, owning each lead from first contact until the call takes place.
• Follow up consistently with unresponsive or undecided leads.
• Maintain accurate call notes and lead status in the CRM, sharing feedback on lead quality with the team.
• Represent the club accurately and responsibly in all conversations.

Requirements & Tech Stack

• CRM hygiene.

Qualifications

• Experience: 0 to 1 year of experience in Inside Sales, Pre-Sales, Tele-calling, or Lead Qualification.
• Education: Fresh graduates with strong communication skills are welcome.
• Preferred Exposure: Internship or work exposure in fintech, wealth management, insurance, real estate, or edtech is a plus.
• Communication: Excellent spoken English and Hindi with a confident, polished phone presence. Ability to explain an investment offering simply without sounding scripted.
• Listening & Qualification: Ability to ask the right questions, read intent quickly, and separate serious prospects from casual enquiries.
• Persistence & Discipline: Comfortable with high call volumes, structured follow-ups, and hearing “not now” without losing momentum.
• Adaptability & Learning Agility: Strong appetite to learn startup investing fundamentals and angel investing terminology.
• Execution Focus: Self-driven and target-oriented with the discipline to meet daily call and scheduling targets.
• Work Schedule: Comfortable working 6 days a week, on-site.