Operations Support, Emerging Talent Intern

About the Role

• This is an internship position within the Operations Support – Timekeeping department at the Metropolitan Transportation Authority.
• The internship is for Spring and requires onsite attendance at 130 Livingston Street, Brooklyn, NY 11201.
• Students are expected to work a minimum of 20 hours per week.
• Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate).

Key Responsibilities

• Assist in developing and implementing components of a Workforce Management System to support Operations Support – Timekeeping.
• Support the digitization of timekeeping forms and help streamline related processes.
• Collaborate with staff and stakeholders to observe workflows and document opportunities for process improvement.
• Contribute to the creation of quarterly training materials and internal communications.
• Help organize, review, and accurately enter employee time and leave data into the Timekeeping system.
• Support Employee Focus Groups by preparing materials, tracking action items, and assisting with follow-up tasks.
• Help develop and maintain a centralized shared drive or reference database for timekeeping resources.
• Assist in analyzing workforce or operational data to support planning and recommend potential enhancements.

Projects

• Automated Analytics & Reporting Dashboard
• Manager & Employee Self‑Service Portal Enhancements
• Digital Timesheet & Timekeeping Automation Project

Requirements & Tech Stack

• Proficiency in Microsoft Office Suite is a must.
• Power Apps, Power Automate, or Power BI is a plus.

Qualifications

• Ability to work well under pressure and prioritize tasks effectively.
• Keen eye for detail and ability to work independently while being an active team player.
• Strong analytical and problem-solving skills with the ability to interpret data and document workflows.
• Ability to manage multiple assignments, meet deadlines, and work both independently and as part of a team.
• Strong organizational skills and attention to detail, especially when working with timekeeping or employee data.

Education

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA.
• OR Matriculated in a graduate program in good standing with at least 2.8 GPA.
• Majors Preferred: Business Administration, Information Systems / Management Information Systems (MIS), Data Analytics or Data Science, Computer Science (with interest in workflow design or Power Apps), Organizational Behavior, or related field.
• Students’ transcript must be submitted.
• Must be authorized to work in the United States at the time of application.