Merchant Success Associate
FBSPL
United States0–2 yrs3h agovia LinkedIn
About the Role
We are hiring a Merchant Success Associate to work with small and mid-sized business owners around their business systems and transaction workflows. This role focuses on building relationships, understanding operational needs, and guiding merchants toward tools that help their businesses run more smoothly. You will manage ongoing conversations, track next steps, and help move opportunities from initial discussion through onboarding. This role offers structure and long-term growth. Earnings are performance-based and reflect your results.
Key Responsibilities
- Speak with business owners about their current systems and workflows
- Learn how merchants handle transactions and customer checkout today
- Identify areas where improved tools may benefit their operation
- Keep conversations organized and moving forward
- Introduce business solutions that support efficiency and growth
- Guide merchants through next steps and onboarding
- Maintain accurate notes in the CRM system
- Manage a pipeline of active opportunities
Qualifications
- Strong communication and relationship-building skills
- Comfortable communicating with professionals in a business setting
- Organized, detail-oriented, and proactive
- Motivated by progress and results
- Able to work independently
What's Offered
- Structured onboarding and training
- Performance-driven compensation structure
- Clear growth path
- Valuable business and communication skill development