Operations Manager Trainee

About the Role

The Operations Manager Trainee (OMT) role at PDS Health is designed to equip individuals with the necessary skills and company knowledge to independently manage a financially viable PDS-supported dental office. This role requires active engagement in professional development through the OM Development Program, supported by a direct supervisor, via structured curriculum, practical application, and development meetings. Upon successful and timely completion of the program, OMTs are expected to independently manage a dental office within 4-6 months.

Key Responsibilities

• Model company culture, values, standards, and best operational practices, promoting PDS culture daily.
• Manage team members: assess, hire, retain, train, supervise, counsel, and coach.
• Resolve staff and patient issues by analyzing facts and circumstances to develop effective solutions.
• Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
• Drive year-over-year revenue and profit growth.
• Manage expenses to achieve monthly goals and budget.
• Demonstrate proficiency and adherence to cash management and accounting protocols.
• Facilitate the development of the "Perfect Patient Experience" within the team.
• Deliver effective leadership, coaching, and mentoring to team members for continuous improvement.
• Maintain open communication and keep commitments with direct supervisors, developing trust-based relationships.
• Maintain an appropriate professional appearance and demeanor, addressing others professionally and respectfully.
• Gain proficiency with People-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance.
• Ensure compliance with Company policies and regulatory bodies.
• Report weekly to the Regional Manager detailing accomplishments, areas for improvement, performance goals, and system effectiveness.
• Demonstrate competency in managing Front Office and Back Office team members, displaying leadership and team development capabilities by the end of the development program.
• Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
• Perform other duties and responsibilities as assigned by the direct supervisor to improve team member development outcomes.

Requirements & Tech Stack

• Valid driver's license and automobile insurance.
• Reliable means of transportation for timely travel to multiple offices per day.
• In lieu of a valid driver's license and automobile insurance, reliable alternate transportation is required.
• Microsoft Applications
• Epic
• 1VU
• BOX
• Standard office equipment

Qualifications

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Associate degree, Bachelor’s degree (Preferred).
• Five or more years of experience leading a team, mentoring, and coaching subordinates (Preferred).

Knowledge/Skills/Abilities

• Results Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
• Effective Team Builder: Character/Integrity, communicates openly, willingness to confront, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent.
• Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical.
• Process Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient.
• Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds financial understanding of staff and clinicians, understands local market drivers and competition.
• Influencer: Active listener/observer of behavior, builds trust, creates a win-win need for change, tailors coaching style, recognizes and celebrates improvement.
• Knowledge of Dental Plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems, business correspondence and reporting techniques, and business principles of profit & loss statements.
• Independent judgment with willingness to make timely and accurate decisions based on available information.
• Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising quality.
• Ability to prioritize tasks and projects with limited direction.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other business community members.
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Strong sense of personal responsibility for tasks assigned; ability to work with others and accept direction.
• Strong commitment to educational advancement.
• Flexibility in adapting processes to meet unique needs.
• Ability to communicate effectively and present information, both verbally and in writing.
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
• Organizational ability, demonstrating a systematic approach, being orderly, cutting through confusion, and turning chaos into order.
• Demonstrates a strong ability to identify, analyze, and solve problems.
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, patient focused.
• Ability to create presentations and use outstanding presentation skills.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Work Environment

• Primarily a sedentary office classification; may require field visits and driving.
• Temperature conditions are controlled with no direct exposure to hazardous physical substances.
• Noise level is usually low to moderate. Occasional exposure to irate team members, vendors, or patients.
• Regularly required to sit, stand, walk, keyboard, finger, handle, feel, reach with hands and arms, see, talk, and hear.
• Frequently lift and/or carry reports, records, and other materials typically weighing less than 40 pounds.
• Occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity needed for accessing, entering, and retrieving data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition Reimbursement.
• 401K.
• Paid time to volunteer in your local community.
• Upon completion of the Operations Manager training program, this role will be a salaried position.

Compensation Information

$24.00-$33.75 / Hourly