Associate Print Delivery Specialist

About the Role

National Remote

The Associate Print Delivery Specialist is responsible for assisting with the implementation and oversight of complex programs and workflows. This role acts as a subject-matter expert within their group and will take a lead role in executing procedures to support business partners. A full understanding of service level agreements, performance guarantees, and client expectations for supported products is required. This position involves steady-state workflow management, contributing to issue resolution, and process improvement activities. Key qualities include good judgment, leveraging available resources, initiative, teamwork, communication, engagement, and creative problem-solving skills. The role demands the ability to multi-task, think outside-the-box, and offer assistance as needed. This is a full-time position, Monday - Friday, with flexibility to work any shift schedule during normal business hours (8:00 am - 5:00 pm local time zone). Occasional overtime may be necessary.

Key Responsibilities

• Meet workflow deadlines, compliance requirements, client expectations, SLAs, and overall program goals for assigned product(s).
• Maintain effective communication with business partners, vendors, and support team members to manage workflow expectations and meet deadlines.
• Identify risks and implement solutions to avoid or minimize negative impact.
• Develop and maintain workflow documentation and reporting.
• Assist with resource planning for assigned programs and/or products and monitor daily activities.
• Assist with developing a clear and concise plan to execute and monitor program progress, including necessary adjustments to ensure success and minimize risk.
• Maintain effective communication with customers, vendors, and team members.
• Work with other team members and analysts to maintain accurate metrics and reporting for assigned programs and products, including the distribution and reporting of program details.
• Assist the team with training and related documentation as needed.
• Perform other duties and responsibilities as required.

Requirements & Tech Stack

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Outlook

Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of project OR account management
• 2+ years of print and / OR digital campaign execution with inbound OR outbound communications
• 2+ years of experience coordinating OR managing deliverables of third-party vendors
• Basic understanding of Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Microsoft Outlook.
• Ability to work full-time, Monday - Friday, with flexibility to work any shift schedules during normal business hours (8:00 am - 5:00 pm local time zone). Occasional overtime may be necessary.

Preferred Qualification

• Healthcare industry and / OR UnitedHealth Group experience

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Ability to solve problems and achieve desired outcomes.