Summer 2027 Customer Experience Analyst Graduate Intern

About the Role

The Summer 2027 Customer Experience Analyst Graduate Internship at United Concordia Dental provides graduate students with hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization.

Key Responsibilities

• Analyze voice-of-customer data.
• Evaluate customer journeys.
• Conduct website and digital experience assessments.
• Review Adobe Analytics insights.
• Support process improvement initiatives.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners.
• Leverage customer feedback, behavioral analytics, digital engagement data, and AI-driven recommendations.
• Contribute to initiatives that improve satisfaction, engagement, and business outcomes.
• Undertake or participate in projects and programs to develop professional skills and expertise.
• Participate in the planning and implementation of unit projects and initiatives.
• Conduct research and reporting, inclusive of recommendations or alternative proposals for action.
• Undertake related studies or enrichment programs.
• Perform miscellaneous job-related duties as assigned.

Requirements & Tech Stack

• Authorized to work in the U.S. independently.
• Bachelor’s degree.
• Pursuance of a graduate degree (full or part-time) in an accredited college or university.
• Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis.
• Experience with Adobe Analytics.
• Experience with SEO optimization.
• Experience with AI driven recommendations.

Qualifications

• Pursuing a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field.
• Effective communication skills.
• Ability to receive guidance, training, and mentoring from senior personnel.

This role does not offer visa sponsorship.