Balochi Interpreter

Location: Work at Home (United States)

Status: Independent Contractor

Pay: $1.25 - $1.35 per minute

About the Role

LanguageLine Solutions is seeking a Bilingual Balochi - English Phone Interpreter to join their team. This remote role allows you to utilize your language skills to improve the lives of limited-English speakers, the Deaf, and the Hard-of-Hearing from your home office.

Key Responsibilities

• Handle calls on demand, rendering the meaning of conversations between Balochi and English speakers.
• Break down communication barriers across various industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• Process information quickly and concisely.
• Recognize sensitive cultural differences.
• Maintain a professional and courteous demeanor at all times.
• Use appropriate terminology and understand common industry procedures and practices.
• Interpret verbally, without written translation.
• Ensure a quiet and secure home office environment.
• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm during interpreting sessions, especially in emergency situations where a speaker may be incoherent or upset.
• Maintain punctuality and availability during work hours.
• Follow client instructions in compliance with protocol.
• Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Adapt to the dynamic nature of calls which may be highly emotional, stressful, involve extended periods without breaks, or experience high call volumes.

Requirements & Tech Stack

• Dedicated personal device for business purposes.
• Desktop/Laptop Computers with Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• High speed Internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, a Ping value of no more than 300 ms, and a Jitter value of no more than 30 ms.
• Quiet space free from background noise or distraction.
• Ability to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
• Ability to operate company-provided software and systems.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

Qualifications

• Fluency in Balochi and English and skilled in associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences.
• Excellent listening, retention, and note-taking skills for accuracy.
• Ability to concentrate, stay detached, remain neutral and objective, and remain on calls involving sensitive subjects.
• Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation is preferred.
• Ability to adapt to LLS technology enhancements.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Must have work authorization that does not require visa sponsorship in the future.
• High school diploma or equivalent.
• Ability to read and write the requested languages is highly preferred.
• Candidates currently employed by a client of LanguageLine Solutions or an affiliated business may not be eligible.
• Based on location, a post-offer, pre-employment background check and/or drug screen may be required.

We Offer

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.
• This is an independent contractor position and therefore not eligible for employee benefits.