Sales Supervisor, Hudson Yards

About the Role

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences. This role, similar to a Keyholder at other brands, involves direct customer interaction and contributes to the company's success in retail locations across the U.S. and Canada.

Key Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful style advice.
• Develop innovative ways to reinvent the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team meetings in the absence of a manager.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Requirements & Tech Stack

• Professional retail experience at a customer-focused company.
• A minimum of 6+ months in a management position.
• Exceptional interpersonal and communication skills.
• Ability to remain cool under pressure and adapt quickly.
• An entrepreneurial spirit.
• Curiosity and eagerness to learn.
• A team player passionate about helping customers and teammates.
• An innovative, proactive problem-solver.
• Self-motivated to be a top performer.
• Ability to bring a positive energy to the workplace.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).