Chin Falam Interpreter

Company: LanguageLine Solutions

Location: Work at Home (United States)

Status: Independent Contractor

About the Role

LanguageLine Solutions seeks a Bilingual Chin Falam - English Phone Interpreter to work from home. This role focuses on breaking down language and cultural barriers for limited-English speakers and the Deaf and Hard-of-Hearing.

Key Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm during interpreting sessions, especially in emergency situations.
• Maintain punctuality and availability during work hours.
• Follow client instructions in compliance with protocol.
• Understand protocol and terminology for various industries, including Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Handle calls on demand, rendering the meaning of conversations between Chin Falam and English speakers.
• Process information quickly and concisely, recognizing sensitive cultural differences.
• Use appropriate terminology and understand common industry procedures and practices.
• Interpret verbally (not written translation).

Requirements & Tech Stack

• Dedicated personal device for business purposes.
• Desktop / Laptop Computers with Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• Restricted brands: Kaspersky products, Huawei hardware.
• High speed Internet connection:
• Download speeds of no less than 5 Mbps.
• Upload speeds of 3 Mbps.
• Ping value of no more than 300 ms.
• Jitter value of no more than 30 ms.
• Quiet space free from background noise or distraction.
• Ability to operate a keyboard and mouse.
• Remain in a stationary position in front of a computer the majority of the workday.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

Qualifications

• Fluency in Chin Falam and English and skilled in associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences.
• Excellent listening, retention, and note-taking skills.
• Ability to concentrate, stay detached, remain neutral and objective, and remain on calls involving sensitive subjects.
• Education or work experience in language-related fields (teaching, language assessment, translation, interpretation) preferred.
• Ability to adapt to LLS technology enhancements.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Work authorization that does not require sponsorship now or in the future.
• High school diploma or equivalent.
• Ability to read and write the requested languages - highly preferred.
• Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes.

Pay

• $0.60 - $0.75 per minute

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.
• This is an independent contractor position and therefore not eligible for employee benefits.