Gaelic-Irish Interpreter

Position Overview

The Gaelic-Irish Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Gaelic-Irish and English speakers. This role serves clients across various industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly and concisely, recognizes sensitive cultural differences, and maintains professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures. Interpreting sessions may involve simple or complex, technical or non-technical subjects. This position does not involve written translation.

Key Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm during interpreting sessions, especially in emergency situations.
• Maintain punctuality and availability during work hours.
• Follow client instructions in compliance with protocol.
• Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Handle potentially highly emotional and/or stressful calls, sometimes for extended periods without breaks.
• Manage high call volumes and provide required company standards of service in a dynamic environment.

Requirements & Tech Stack

• Dedicated personal device for business purposes.
• Desktop / Laptop Computers with Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• Restricted brands: Kaspersky products, Huawei hardware.
• High speed Internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
• Must have access to a quiet space free from background noise or distraction.
• Must be able to operate a keyboard and mouse and remain in a stationary position for the majority of the workday.
• Must be able to operate company-provided software and systems.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels.

Qualifications

• Fluency in Gaelic-Irish and English and skilled in associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences.
• Excellent listening, retention, and note-taking skills.
• Ability to concentrate, stay detached, remain neutral and objective at all times, and remain on calls involving sensitive subjects.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation is preferred.
• Ability to adapt to any LLS technology enhancements.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Must have work authorization that does not require sponsorship of a visa for employment authorization in the United States.
• High school diploma or equivalent.
• Ability to read and write the requested languages is highly preferred.

Compensation

• $1.00 - $1.15 per minute

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.
• This is an independent contractor position and therefore not eligible for employee benefits.