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Customer Support Executive
Roi10xinc
Faridabad, Haryana, IndiaFresher6d agovia LinkedIn
Key Responsibilities
- Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
- Resolve order-related issues like tracking, returns, exchanges, and refunds.
- Coordinate with internal teams for delivery and product updates.
- Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
- Proactively follow up on abandoned carts and improve conversions.
Requirements & Tech Stack
- Computer skills.
- Effective Communication.
- MS-Excel.
Qualifications
- Graduation.