Medical Receptionist, Methodist Rehab

About the Role

Park Nicollet is seeking a Medical Receptionist to join the Methodist Rehab team. This role supports Methodist Occupational Therapy, Physical Therapy, Speech Therapy, and both inpatient and outpatient scheduling. It also involves managing a centralized wound scheduling line serving three rehab locations.

Position Summary

This position operates in two potential environments:

• Call Center: Primary purpose is to handle incoming calls, maintaining a minimum of 93% availability of staffed sign rapidly and accurately during scheduled hours. Employees will meet department-specific agent expectations and follow defined guidelines.
• Front Desk: Primary responsibilities include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical duties.

Both areas provide support to the department/site, ensuring quality service through timely and courteous assistance, and supporting patients who request care.

Work Schedule

• Ten 8-hour shifts in a 2-week pay period.
• Includes rotating weekends and holidays.

Key Responsibilities

• Greet patients.
• Collect co-pays.
• Schedule follow-up appointments and referrals.
• Support departmental clerical duties.
• Handle incoming calls (in Call Center environment).
• Maintain call availability targets (in Call Center environment).
• Follow defined department guidelines and processes.
• Provide service support to patients.

Requirements & Tech Stack

• Computer/keyboarding skills (accurate).
• Proficient in operating:
• Telephone and headsets
• PC
• Printer
• Photocopier
• Fax machine

Qualifications

• Education, Experience or Equivalent Combination:
• 6 months related experience
• Knowledge, Skills, and Abilities:
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Preferred Qualifications:
• Some medical background preferred.
• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Medical terminology knowledge desirable.
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.
• Ability to key for long periods of time.