Network (Support) Engineer

CloudUnicorn Private Limited

About the Role

CloudUnicorn Private Limited is offering a Network (Support) Engineer opportunity focused on maintaining dependable network operations and resolving connectivity-related concerns. The role involves supporting day-to-day network activities, responding to incidents, documenting solutions, and collaborating with relevant teams to promote service continuity.

Key Responsibilities

• Monitor network systems and support the reliable operation of connectivity services.
• Respond to network-related support requests, incidents, and service disruptions.
• Investigate connectivity issues and work toward timely resolution of technical problems.
• Assist with the installation, configuration, and maintenance of network infrastructure.
• Escalate complex network incidents to the appropriate internal teams or service providers.
• Perform routine checks to identify potential network performance or availability concerns.
• Maintain accurate records of incidents, troubleshooting activities, and resolutions.
• Collaborate with relevant teams to coordinate network changes and support activities.
• Contribute to network documentation, support procedures, and operational knowledge resources.
• Stay informed about recurring issues and assist in identifying opportunities to improve network support processes.

Requirements & Tech Stack

• None explicitly stated in the provided text.

Qualifications

• None explicitly stated in the provided text.