Sales Associate, Plumbing

About the Role

As a Sales Associate at Lowe's, you will combine customer service skills with a focus on helping customers solve their home improvement challenges. This role is for individuals who enjoy engaging with customers.

Key Responsibilities

• Welcome customers, answer questions, and provide friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by replenishing supplies on shelves.
• Accurately process orders and deliveries to ensure timely customer receipt of merchandise.
• Cross-functionally train in other store areas to enhance customer service delivery.
• Prepare merchandise based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through their shopping or checkout process.
• Complete other duties as assigned.

Requirements & Tech Stack

• Computer proficiency: 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• Retail technology: 6 Months Experience using common retail technology, such as smartphones and tablets.
• Basic skills: Reading, writing, and performing basic arithmetic (addition and subtraction).
• Physical requirements: Able to perform duties that may require prolonged standing, sitting, and other activities necessary for job duties.
• Lifting: Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Working conditions: Environmental factors vary by location; may work in inside and outside weather conditions, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions. Exposure to constant or intermittent noises, moving or shaking objects and equipment.
• Lifting guidelines: Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required with proper training.

Qualifications

• Retail and/or customer service experience: 6 months (Preferred)
• Bi-lingual skills: (Preferred)
• Trade certification: Certification in a trade related to a department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (Preferred)

About Lowe's

Lowe's Companies, Inc. is a FORTUNE® home improvement company serving millions of customer transactions weekly. The company operates over 1,700 home improvement stores and employs approximately 300,000 associates. Lowe's supports communities through programs focused on safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.