Technical Sales Support Specialist

This role offers exposure to engineering, sales, manufacturing, and project coordination.

Key Responsibilities

• Support Customers: Serve as a primary point of contact for technical, product, pricing, and project-related questions.
• Coordinate Quotes & Proposals: Review customer requests, interpret technical specifications, gather project details, and prepare accurate quotations and bid packages.
• Manage Projects from Start to Finish: Track projects through the quoting, approval, order entry, and delivery stages, ensuring deadlines and customer expectations are met.
• Collaborate Across Departments: Partner with sales, engineering, production, and product management teams to develop solutions and resolve technical questions.
• Identify Cost-Effective Solutions: Recommend alternative products or specifications that meet customer requirements while potentially reducing costs or installation time.
• Coordinate Technical Documentation: Assist with drawings, submittals, specifications, approvals, and other project documentation.
• Monitor Pricing & Deliveries: Stay current on product information, pricing, order status, and delivery schedules while keeping customers informed.
• Build Customer Relationships: Develop strong working relationships with customers and internal teams to ensure a positive customer experience.
• Resolve Issues: Document customer feedback, coordinate responses to concerns, and help identify practical solutions.

Requirements & Tech Stack

• Proficiency in Microsoft Office, particularly Excel.
• Strong technical aptitude and an interest in understanding how products and systems work.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• A customer-focused mindset with the confidence to communicate professionally with a variety of people.
• Analytical thinking and problem-solving skills, along with a willingness to learn new systems and processes.
• Ability to work independently while collaborating effectively with a team.

Qualifications

• An associate's or bachelor's degree in mechanical engineering, electrical engineering, manufacturing technology, or a related technical field is preferred.
• Candidates with 2+ years of relevant experience will also be considered.
• Recent graduates are encouraged to apply.