New Client Engagement

About the Role

The Client Success team operates with a "Client for Life" philosophy, aiming to ensure every Gartner client derives value far exceeding their investment. Associates in this role understand and surface client business priorities, break down challenges, and identify effective ways to support clients in making informed business decisions. They are responsible for articulating Gartner's value proposition to prospective clients, onboarding clients, demonstrating the efficacy of Gartner services, and stimulating client engagement with products.

New Client Engagement (NCE), a segment of the Client Success Organization, is a fast-paced unit focused on delivering exceptional service to prospects and clients. NCE comprises two functions: Client Onboarding and Insights Platform Walkthrough for prospects.

• Client Onboarding: Focuses on delivering a customized experience for new and upgraded clients.
• Insights Platform Walkthrough: Provides pre-sale demonstrations of Gartner resources, including the gartner.com platform, to prospects as part of the sales process.

The NCE team leverages Gartner assets and the gartner.com platform to provide a valuable client experience that begins with a prospect demonstration by an NCE Insights Platform Walkthrough specialist, proceeds to an extensive client onboarding by an NCE Client Onboarding Specialist, and transitions smoothly to a service delivery associate for ongoing support. This role involves applying strategic thinking and relationship-building skills to help executives solve their most pressing business challenges, understanding their critical initiatives, aligning Gartner research and expertise, and contributing to Gartner's growth.

Key Responsibilities

• Lead prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients, demonstrating value to decision-makers.
• Collaborate with Sales teams on effectively demonstrating Gartner products and resources to prospects or clients to increase engagement and license purchasing likelihood.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.

Requirements & Tech Stack

• Proven track record of success fueled by a passion for driving client success.
• Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to be agile and flexible.
• Well-defined time management and organizational skills.
• Gartner assets and the gartner.com platform are utilized.

Qualifications

• Bachelor’s degree preferred.
• 6+ months of relevant professional and/or internship experience.