Mega, Hitechcity

About the Role

Examity is hiring Process Associate Trainees (Proctors) to provide world-class customer service to client test takers. This role involves setting up and facilitating testing sessions to ensure support and integrity in the testing process.

Key Responsibilities

• Proctor exams and other tests virtually, including initiating, submitting, and logging out of test taker exams according to client rules.
• Act as a liaison between Operations staff and test takers to resolve connectivity, video, audio, or other technical issues during exams.
• Log active interventions for company-level reporting.
• Supervise investigations into alleged breaches of disciplinary regulations by test takers.
• Interview test takers with required documentation.
• Assist test takers in completing exam prerequisites.
• Validate and verify the identity of the test taker.
• Supervise examinations for the entire duration and document in the database.
• Participate in weekly review meetings.
• Report technical issues during exams to the technical support team.
• Provide excellent customer service to test takers and clients via business-provided customer support tools, including chat and email.

Requirements & Tech Stack

• English Fluent communication skills (Speaking, Reading, and Typing).
• Technical aptitude, preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite.
• Ability to communicate effectively with customers and employees.
• Ability to be responsive and adept at problem-resolution and critical thinking.
• Ability to achieve positive satisfaction results from customers and employees.

Qualifications

• For Undergrads: 6 Months of Experience is mandatory.

Additional Position Information

• Work from Office Location: Hitech City.
• Core Hours: Rotational Night Shifts.
• Core Days Worked: 5 Days.
• Shift Schedules/Week off will be defined by the Work Force Management Team.

Interview Process

• Primarily evaluates English Fluent communication skills (Speaking, Reading, and Typing).
• Interview Rounds:
• HR Round
• Training Manager Round
• Operations Manager Round

Benefits

• Competitive Pay: 2.75 LPA - 3.7 LPA (including Travel Allowance).
• Two-way Cab Services (Selective Regions).
• Healthy Work Culture.
• Career Growth Opportunities.
• Company Sponsored Health Insurance.
• Referral Award Program.