Customer Support Engineer, New College Grad

About the Role

KLA Services team provides installation services and 24/7 technical support and parts delivery.

What You'll Do

• Works under the supervision of Manager or Senior CSE.
• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites and trade shows.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize downtime.
• Provides assistance to Installation Engineers in resolving problems.
• Evaluates, analyzes, diagnoses, and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production.
• Repairs and updates equipment at customer facility.
• Repairs system-level problems based on technical knowledge, education, training, and certification.
• May access and determine problems existing in customers' processes (e.g., chemical leaks or contamination) and recommend shutdown of customer fab due to unsafe conditions.
• Prepares field service reports on customer support activity and provides documentation to other supporting functions on reoccurring problems.
• Assists in the preparation of quotes for customers based on labor, travel expenses, and parts needed.
• Assists other field service engineers as appropriate.
• Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
• Travels by car or commercial transportation to customer facility.
• Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.

About KLA

KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.

Total Rewards

• Base Pay Range: $23.70 - $32.75 Hourly
• Primary Location: USA-AZ-Chandler-KLA
• Participation in performance incentive programs.
• Eligibility for additional benefits including but not limited to:
• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.
• Interns are eligible for some of the benefits listed.

Requirements & Tech Stack

• Customer Support
• Troubleshooting
• Diagnosis
• Repair
• Capital Equipment
• Field Service
• Technical Knowledge
• Education
• Training
• Certification
• Customer Service
• Documentation
• Quoting
• Installation
• Travel
• Knowledge Management Systems

Qualifications

• Bachelor's Level Degree