Medical Assistant 1

About the Role

The UMHC-SCCC Department at the University of Miami has an exciting opportunity for a Medical Assistant in Miami.

The Medical Assistant (MA) will perform multi-skilled tasks to assist the medical providers. The MA shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician.

Key Responsibilities

• Provides overall care with kindness and compassion.
• Utilizes creative methods to support patients’ individual needs and respect patients’ spiritual beliefs, faith, and practices.
• Encourages patients to speak honestly about their feelings, no matter what they are feeling. Creates a safe, comfortable environment that allows the patient to heal physically and spiritually.
• Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, and providing emotional support.
• Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner, safely, and professionally.
• Communicates clearly and promptly with the patient and family, as well as the appropriate team members. Seeks assistance when needed.
• Contributes to team building by participating in unit/clinic programs, meetings, and the clinical preceptor program.
• Commits to positive morale, using constructive and effective conflict resolution skills.
• Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.
• Attains educational knowledge and competencies that reflect current clinical practice skills.
• Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.
• Ensures compliance with all State and Federal regulatory guidelines, including Health Insurance Portability and Accountability Act (HIPAA).
• Meets diverse communication needs of patients with Limited English Proficiency (LEP).
• Performs professionally within their clinical scope of practice utilizing State, Federal, and the University of Miami’s standards, guidelines, relevant statutes, rules, and regulations.
• Incorporates protocols and standards of care into daily practice.
• Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.
• Abides by the standards for ethical behavior, therapeutic communication, and protecting the privacy of patient information.
• Demonstrates knowledge of basic medical terminology.
• Assists providers with physical examinations by preparing the treatment/exam room with proper supplies, instruments, and materials, as directed.
• Understands the importance of medical and surgical asepsis.
• Prepares patients for the physician’s care with basic instruction and information regarding examination procedures.
• Performs routine laboratory tests.
• Performs vital signs, EKG, phlebotomy, and documents in the patient’s medical record.
• Observes and reports changes in the patient’s signs or symptoms.
• Administers medication safely as directed by the physician.
• Assists in patient care activities such as walking.
• Escorts and transports patients to various hospital locations.
• Cleans and/or sterilizes medical instruments while observing principles of sterile technique.
• Schedules patients for tests and completes required forms for laboratory work.
• Provides patients with the provider’s care instructions and information.
• Maintains accurate and complete patient records and documentation.
• Orders, stocks, and inventories supplies, and assists in performing clerical duties.
• Adheres to University and unit-level Policies & Procedures and safeguards the University’s assets.

Note: Medical Assistants 1 (MA 1) working in Hospital-based units will not perform any type of medication administration.

Requirements & Tech Stack

• Medical Assistant certificate of completion from a program or institute accredited by a regional or national accreditation agency, approved by the US Department of Education, or affiliated with an approved accrediting body.

Work experience may be accepted in lieu of a Medical Assistant education certificate; however, a post-education Medical Assistant certification must be presented or obtained.

• American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers.
• HIV & AIDS Certificate: Florida HIV/AIDS Healthcare Professional Continuing Education Certificate Florida: HIV/AIDS Training for Healthcare Professionals 1HR.

Qualifications

• High school diploma or equivalent.
• Credentialed Medical Assistant certification from a recognized accrediting or certifying organization (Proof upon application):
• Certified Medical Assistant (CMA) - Certification from American Association of Medical Assistants (AAMA)®
• Registered Medical Assistant (RMA) (Certification from American Medical Technologists (AMT)
• Certified Clinical Medical Assistant (CCMA) (Certification from National Healthcare Association (NHA)
• National Certified Medical Assistant (NCMA) credential is accredited by the National Commission for Certifying Agencies (NCCA)
• Nationally Registered Certified Medical Assistant (NRCMA) obtained by the National Association for Health Professionals. (NAHP)

Note: If the Medical Assistant has not obtained a recognized Credentialed Medical Assistant certification at the time of hire, certification must be obtained within 12 months of the date of hire as a condition of continued employment.

• Strong, effective communication skills with patients, families, and clinical team.
• Ability to adapt and exhibit flexibility to handle new, different, or changing environments.
• Demonstrates strong time management skills to prioritize and act proactively.
• Ability to uphold professional ethics and maintain patient confidentiality.