Teller
Tompkins Bank & Trust
Ithaca, NYFresher1h agovia LinkedIn
About the Role
Engages clients warmly, makes them feel appreciated, and assists with financial transactions accurately and efficiently. Builds client relationships by connecting them with appropriate team members for their financial needs. Works under close supervision with limited decision-making authority.
Key Responsibilities
- Accept and process deposit transactions.
- Cash checks and process withdrawal transactions within approved authority and operating policy, ensuring proper identification and sufficient funds.
- Sell Cashier’s Checks.
- Redeem EE Savings Bonds.
- Issue approved cash advances on Company accepted credit cards.
- Transfer funds between accounts.
- Accept and process utility payments.
- Accept and process all types of loan payments and credit card payments.
- Maintain awareness of new business opportunities and refer customers to appropriate personnel.
- Respond to customer telephone inquiries regarding balances, withdrawals, and account verifications.
- Prepare daily settlement and proof of cash transactions.
- Balance cash drawer accurately, quickly, and efficiently.
- Prepare and review reports, e.g., Currency Transaction Reports (CTRs), Bank Secrecy Reports.
- Process night deposit, mail deposit, ATM deposit, and courier deposit transactions.
- Maintain an approved level of cash, and sell excess or mutilated cash when appropriate.
- Balance and/or service ATM machines, coin machines, or currency transaction machines.
- Verify and wrap coin and/or currency for vault control.
- Provide safe deposit box service.
- Work Saturdays and evenings as required.
- Open and close the branch as required.
- Float to other branches to meet business needs, if necessary.
- All other duties as assigned.
Requirements & Tech Stack
- Cash handling experience in banking, cash office, or retail setting.
- Excellent customer service skills.
- Exemplary organizational, problem-solving, and communication skills.
- Ability to follow precise directions.
- Ability to operate teller equipment and learn banking systems quickly.
- Proficient PC skills.
- Moderate typing and ability to operate various office machines.
Qualifications
- A High School Diploma or GED.
- Six months to one (1) year of cash handling experience is preferred.