Front Office Assistant

About the Role

Soho House & Co is a collection of members' clubs, restaurants, hotels, and cinemas catering to those in the film, media, fashion, and creative industries. The company has ventures throughout the UK, USA, Canada, Europe, and Asia, with new openings planned globally. Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover, and grow. The company's passion is people, and it puts members and its team at the heart of everything it does.

Key Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Assist in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Be sales-minded.
• Present options and alternatives to guests and offer assistance in making choices.
• Use suggestive selling techniques to sell rooms and promote other services of the hotel.
• Know the location and types of available rooms, as well as the activities and services of the property.
• Coordinate room status updates with the housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests, and day-use rooms.
• Possess a working knowledge of the reservations department.
• Take same-day reservations and future reservations when necessary.
• Know cancellation procedures.
• Maintain guest room key storage and supervise access to safe deposit boxes.
• File room keys (for manual room key hotels).
• Know how to use front office equipment.
• Process guest check-outs.
• Perform cashier-related functions, including posting charges to guest accounts, raising paid-outs, and currency exchange.
• Follow procedures for issuing and closing safe deposit boxes used by guests.
• Work closely with the housekeeping department to keep room status reports up to date and coordinate requests for maintenance and repair work.
• Use proper telephone etiquette.
• Perform cashiering tasks such as bill/invoice settlement, posting charges to the guest, paid-outs, and foreign currency exchange.
• Use proper mail, package, and message handling procedures.
• Courier Mail Register.
• Read and initial the pass-on log and bulletin board daily.
• Be aware of daily activities and meetings taking place in the hotel.
• Attend department meetings.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures.
• Be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.

Qualifications

• Primarily looking for someone used to working in hospitality with an understanding of operations.
• Good with people.
• Positive attitude.
• Good problem-solving skills.
• Comfortable with systems and administrative tasks.
• Ability to manage a small team and keep them motivated.
• Team player who communicates well with all colleagues.
• Punctual, reliable, and trustworthy.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can-do attitude.