Account Manager

About the Role

As an Accounts Manager at Brinlow Partners, you will play an important role in supporting the planning, coordination, and growth of key client accounts. You will work closely with executive leadership, internal strategy teams, and external client stakeholders to keep portfolio schedules organized, monitor campaign metrics, manage delivery timelines, and ensure everyone is working towards growth goals.

Key Responsibilities

• Assist with planning, coordinating, and directing client accounts across different business divisions.
• Develop and maintain account management plans, campaign timelines, client task lists, and progress trackers.
• Work closely with internal teams and senior leadership to ensure client deliverables stay on schedule.
• Coordinate account review meetings, prepare agendas, record minutes, and follow up on client action items.
• Monitor account performance milestones, renewal deadlines, and key campaign deliverables, keeping stakeholders informed of progress.
• Identify potential service delays, account risks, and performance bottlenecks, and help develop practical solutions.
• Liaise with external vendors, media service providers, and business partners as required.
• Support the implementation of new client software, account procedures, and service initiatives.
• Assist with reviewing and improving existing client management workflows to increase account retention.
• Prepare account updates, quarterly reports, client presentations, and strategy documentation.
• Track account campaign budgets, resource costs, and billing details where required.
• Maintain accurate client records and ensure account tasks are completed and followed through.
• Support different departments with their client relations and commercial operational requirements.
• Assist with general business development initiatives and account growth projects as they arise.

Requirements & Tech Stack

• Microsoft Office (particularly Excel, Word, and PowerPoint)
• Ability to learn new CRM systems and account management tools.

Qualifications

• Previous experience in client relations, account coordination, customer success, sales administration, or a similar role is encouraged. Motivated entry-level candidates are encouraged to apply.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Confidence working with different teams and corporate stakeholders.
• Ability to juggle multiple accounts, manage competing priorities, and meet strict campaign deadlines.
• Great attention to detail and a practical approach to account problem-solving.
• Proactive attitude and willingness to take initiative across client accounts.
• Positive, adaptable attitude and willingness to get involved wherever needed.
• Qualifications in business administration, marketing, communications, or a related field would be an advantage but are not essential.