Dental Office Assistant

About the Role

Blue Ridge Family Dentistry, supported by Heartland Dental, is seeking a Business Assistant. This role supports the business and clinical needs of a dental office, fostering a strong team culture with a focus on patient care and continuous learning.

Key Responsibilities

• Greet and welcome patients.
• Manage front office duties:
• Answering phones.
• Checking office mail and email.
• Communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments.
• File patient insurance claims and follow up on outstanding claims.
• Verify benefits and explanation of coverage.
• Post insurance and patient payments.
• Process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems.

Requirements & Tech Stack

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Must protect PHI and maintain data safeguards, with regular HIPAA training required.
• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Availability to attend virtual or in-person training sessions.
• Tuberculosis (TB) test required prior to employment (not applicable in FL & TN).

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front-loaded education and training.
• Opportunity to be part of a company with 20+ years of industry experience.
• Access to on-demand Daily Pay.