ITOM Event Management Engineer
Infosys
Hyderabad, Telangana, India3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Help deskTroubleshootingOperationsData visualization
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting53%Operations40%Help desk24%Data visualization18%of 99 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
- Implement, configure, and maintain ServiceNow ITOM Event Management solutions.
Key Responsibilities
- Integrate enterprise monitoring tools with ServiceNow Event Management.
- Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.
- Manage and support MID Servers, Event Connectors, and monitoring integrations.
- Automate incident creation and remediation workflows based on event alerts.
- Perform Event Management health checks, optimization, and troubleshooting.
- Work with CMDB and Service Mapping teams to improve service visibility.
- Analyze event patterns and reduce alert noise through correlation techniques.
- Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.
- Support Incident, Problem, Change, and Major Incident Management processes.
- Develop dashboards, reports, and operational monitoring views.
Requirements & Tech Stack
- ServiceNow ITOM Event Management
- ServiceNow Event Management
- Event Rules
- Alert Correlation
- Alert Aggregation
- Alert Suppression
- MID Servers
- Event Connectors
- CMDB
- Service Mapping
Qualifications
- Experience with ServiceNow ITOM Event Management implementation and maintenance.
- Experience integrating enterprise monitoring tools.
- Experience in automating workflows.
- Experience in troubleshooting and optimization of event management systems.
- Experience in collaborating with various IT teams (Infrastructure, Network, Cloud, Application, Operations).
- Experience supporting ITIL processes (Incident, Problem, Change, Major Incident Management).