Voice Process
Infosys BPM
PuneFresher1h agovia Naukri
Walk-in drive · Fri 6 Nov · 10.00 AM - 1.00 PM
Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057 Map
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Help deskCustomer serviceTroubleshootingActive DirectoryNetworkingMicrosoft Office
- Work
- On-site in Pune
- Pay
- Not stated by the employer.
- Skill demand
- Customer service30%Help desk1%Troubleshooting1%Active Directory1%of 100 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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Job Title: Service Desk Associate | International Voice Process
Location: Pune
About the Role
This is an entry-level position for freshers seeking a career in international customer support and the global IT service desk domain.
Key Responsibilities
- Provide technical support to global clients via calls and email.
- Troubleshoot technical issues related to:
- VPN
- Drivers
- O365
- Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
- Work on ticketing tools such as ServiceNow, Remedy, or Control-M.
- Own, analyze, and resolve customer issues efficiently and in a timely manner.
- Ensure positive customer interactions.
Requirements & Tech Stack
- Excellent communication skills (verbal and written).
- Strong analytical and problem-solving ability.
- Confidence in handling and resolving technical queries independently.
- Willingness to work in a 24x7 environment with rotational US shifts.
- Comfortable with a Work from Office (WFO) setup in Pune.
- Fluent English communication is mandatory.
- 100% Work from Office required (no hybrid or remote).
- Comfortable with night/rotational shifts (US time zones).
- Minimum 2 months of training in Mysore Campus.
- Key Skills: Outlook, Windows, Troubleshooting, ServiceNow, VPN, Excellent Communication Skills, International Voice Process.
Qualifications
- Any Full-Time Graduate (15 years of formal education).
- Postgraduates are not eligible.
Mandatory Pre-Walk-in Assessment
- A Candidate ID and SHL Test (AMCAT ID) are mandatory to attend the interview.
- The assessment evaluates Basic analytics, English Comprehension, and email writing.
- Candidates who do not complete the assessment will not be considered for the walk-in interview.
- Instructions for the SHL Test (AMCAT ID):
- Visit:
https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfTGhCMUhqZEgxOWM0MGlpQUElMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE - Click "Start New Test" and follow instructions.
- Select "Customer Service" when prompted for a unit.
- Note your AMCAT ID (15 Digit) upon completion.
- Assessment Guidelines:
- Attempt all questions (no negative marking).
- Use a quiet environment and a headset/headphones.
- Do not switch screens during the assessment; doing so may lead to disqualification due to malpractice detection.
- Submit the assessment and record your AMCAT ID.
- Candidates who clear the assessment will proceed to the Operations round.