Voice Process
Infosys BPM
HyderabadFresher30m agovia Naukri
Walk-in drive · Sat 7 Nov · 10.00 AM - 1.00 PM
Infosys STP gate no. 2, Interview building no.- B2, Ground floor, Madhava Reddy colony, Gachibowli, Hyderabad Map
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Help deskTroubleshootingActive DirectoryNetworkingMicrosoft OfficeWindows
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Listed
- 3 Nov 2026 · still open
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About the Role
- Role: Process Executive Service Desk
- Location: Hyderabad
- Experience: 0 - 1 Year
- Qualification: Any Full-Time Graduate (15 years of formal education). Postgraduates are not eligible.
- Employment Type: Full-Time
- Work Setup: 100% Work from Office
- Shifts: 24x7 Shift Rotation (US Shifts)
Key Responsibilities
- Provide top-notch support to global clients via calls and email.
- Troubleshoot technical issues related to:
- VPN
- Drivers
- O365
- Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
- Work on ticketing tools such as ServiceNow, Remedy, or Control-M.
- Own the issue, analyze, and provide efficient, timely resolutions.
- Ensure every customer interaction adds value and leaves them satisfied.
Requirements & Tech Stack
- Key Skills: Outlook, Windows, Troubleshooting, ServiceNow, VPN, Excellent Communication Skills, International Voice Process.
- Communication: Excellent communication skills, both verbal and written. Fluent English communication is a must.
- Technical Aptitude: Strong analytical and problem-solving ability.
- Independence: Confidence in handling and resolving technical queries independently.
- Work Environment: Willingness to work in a 24x7 environment (rotational US shifts). Comfortable with a Work from Office (WFO) setup.
- Non-Negotiables:
- 100% Work from Office (no hybrid or remote option).
- Comfortable with night/rotational shifts (US time zones).
- Training: Minimum 2 Months of Training in Mysore Campus.
Mandatory Pre-Interview Assessment
- Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview.
- Assessment Focus: Basic analytics, English Comprehension, and writex (email writing).
- Instructions:
- Register via the provided link:
https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfbFRzQjdKMzcxSGJGMTNnNmUlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE - Click "Start New Test" and follow instructions. Select Customer Service when prompted for a unit.
- Make a note of your AMCAT ID (15 Digit) upon completion.
- Assessment Environment: Attempt all questions. The assessment is proctored; choose a quiet environment. Use a headset or headphones. Do not switch screens.
- Disqualification: Detection of multiple faces, absence of a face, or any malpractice will result in disqualification.
- Candidates who clear the assessment will proceed to the Operations round.