Associate Analytics Product Specialist

About the Role

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide. The Associate Analytics Product Specialist role is part of the growing Analytics business, focusing on customer success through deep product and industry knowledge. This team handles support escalations, implementations, re-engineering, optimization, internal training, thought leadership, and regional business growth.

What You'll Do

• Solve complex problems and build solutions that influence clients' investment processes.
• Communicate complex concepts effectively to clients with varying levels of sophistication.
• Become a thought leader and trusted resource for clients.
• Develop deep expertise across the Analytics suite.
• Contribute to the "entrepreneurial spirit of a start-up" within an S&P 500 company.

Key Responsibilities

• Retention efforts: Reactive and proactive analytics support.
• Project-based engagements: Implementations, solutions optimizations, and other time/knowledge-intensive projects to improve user experience or enable sales.
• Client communication: Effectively communicate with sophisticated users, demonstrating an understanding of investment principles and their industry applications.
• Cross-team support: Act as a resource for Generalist Sales, Specialty Sales, Client Consulting, and Client User Support teams for time-sensitive and complex Analytics needs, including web and on-site visits for demos or projects.
• Product feedback: Organize and relay client feedback for enhancements and bugs to Product Development.
• Industry knowledge: Develop and maintain up-to-date knowledge of the finance industry, current market trends, and economic factors to maintain a competitive edge and form support strategies.

Requirements & Tech Stack

• Proficiency with: R, Python, Matlab, SQL, or the desire to learn these tools.
• Technical proficiency: Particularly with writing complex screening codes.
• Detail-oriented with the ability to see the big picture.
• Enthusiasm, strong sense of initiative, and a desire to take ownership.
• Bachelor's degree required.

Qualifications

• Exposure to investment analytics software, financial markets, or related technologies is a plus.
• Prior experience is not required; entry-level candidates with a strong interest in learning are welcome.
• Preferred Certifications: Performance Analyst, Quant.