Associate, Client Services

About True North Insights

True North Insights is a global expert network connecting organizations with subject matter experts for critical insights to inform strategic decision-making. Founded in 2019 in New York City, the firm is a fast-growing global team expanding into Europe. The anticipated start date for this role is January 2027.

About the Role

As an Associate, you will manage engagements from start to finish, coordinate with experts, and ensure projects deliver clear, actionable insights. This role is designed for professionals eager to learn quickly, take initiative, and develop skills in real business contexts.

Key Responsibilities

• Serve as the main point of contact between clients and experts, taking ownership of projects and ensuring reliable, high-quality results across multiple projects daily.
• Identify and engage experts with relevant experience to meet client needs.
• Reach out to experts to confirm availability and alignment with client objectives.
• Coordinate consultations to ensure smooth communication and delivery of client objectives into research plans and timelines.
• Manage multiple projects efficiently, delivering reliable outcomes under tight deadlines.
• Make informed decisions about expert selection, project scheduling, and outreach strategy.
• Collaborate with teams worldwide to ensure projects meet client expectations.

Qualifications

• Strong academic background with an attained Bachelor’s degree from an accredited institution (Minimum GPA of 3.5).
• 6–18 months of professional experience; internships or roles demonstrating client engagement or problem-solving are a plus.
• Demonstrated initiative or leadership in academic, athletic, professional, or extracurricular activities during school/university.
• Strong verbal and written communication skills; professional and articulate presence.
• Ability to thrive in fast-paced, results-driven environments.
• Ability to take initiative, solve problems independently, and follow through reliably.
• Resilience, resourcefulness, and a proactive approach.
• Motivation by goals and driven by measurable outcomes.
• Fluent in English; additional languages are a plus.
• Authorized to work in the U.S., including F-1 visa holders with STEM OPT.

Tech Stack

Not explicitly stated in the provided text.

Why True North Insights

• Competitive Compensation: Average to high-performing associates typically earn $91,500–$125,000 in annual total first-year compensation, including a $72,000 base salary, a $3,000 sign-on bonus, and an uncapped monthly performance bonus.
• Clear growth milestones to accelerate your career.
• Potential to advance into leadership roles, including equity opportunities within 24 months.
• Comprehensive paid training in project execution, client management, and professional development.
• Diverse industry exposure.
• Health, dental, and vision insurance.
• 401K plan with guaranteed 3% company contribution.
• Paid vacation, sick leave, and company holidays.
• Monthly commuting and mobile phone stipends.
• Daily office perks: free lunch, snacks, Monday breakfast, and weekly social events.