Jr. Tech Support Admin

About the Role

ThoughtVerve Private Ltd is seeking a motivated and technically proficient Systems Support Administrator to join their dynamic team. The ideal candidate will be detail-oriented, demonstrate initiative, and be skilled in troubleshooting hardware and software issues. This role involves partnering with collocation and 3rd party vendors to identify and develop long-term solutions and make recommendations to senior management on software and infrastructure needs. The Systems Support Administrator works well independently and as part of a team.

Key Responsibilities

• Provide remote technical support and solutions across multiple companies, networks, and domains to end users.
• Resolve applications, networking, PC, and peripheral issues.
• Responsible for hardware/software setup and configuration, including imaging laptops.
• Microsoft Active Directory Hybrid and Microsoft 365 management, including setting up new users, email accounts, distribution groups, and OUs.
• Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment.
• Purchase, track, and maintain inventory of IT equipment.
• Administration of voice and data communications.
• Maintain support documentation, including technical configuration information and process flows.
• Resolve issues by working with other System Support Admin team members, cross-departmental teams, application developers, vendors, network, and database administrators.
• Solve moderately complex problem situations and participate in identifying opportunities for improvement to processes, procedures, or tools.

Requirements & Tech Stack

• 0-2 years working in a Helpdesk or System Support Admin role.
• Proficient in Active Directory (AD) Hybrid.
• Good knowledge of Microsoft 365 Management.
• Experience with Microsoft Entra ID and Intune.
• Knowledge of Microsoft Entra ID Conditional Access is preferred.
• Ability to diagnose and resolve technical issues remotely and on-premises.
• Working knowledge of troubleshooting basic hardware issues.
• Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues.
• Excellent customer interfacing skills are a must.
• Possess good interpersonal and communication skills.
• PowerShell experience is a huge plus.
• Knowledge of Fortinet Fortigate network appliances.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications in A+, Network+, Security+, MCSE, MCITP, MCTS are an added advantage.
• Entra ID Administrator Associate certified.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to learn and adapt to new and evolving technologies.
• Ability to work independently and in a team.
• Flexible with working across time zones.
• Ability to effectively prioritize and execute tasks in a fast-paced and ever-changing environment.
• Willing to work on-call after-hours rotation.
• Location: Remote support