Product Associate, Apprentice

About the Program

The Eptura Apprenticeship Program offers meaningful, hands-on experience within a global SaaS organization for recent graduates and early-career professionals. Over 12 months, apprentices receive mentoring, structured learning, and exposure to commercial operations and sales processes.

Role Overview

As a Product Associate, you will work with the Gurugram engineering team to manage product enhancements and customer-reported issues through Eptura's AI Development Lifecycle (AIDLC). You will connect product priorities with engineering execution, ensuring work is organized, clearly specified, and progresses on Jira kanban boards. This role requires curiosity, organization, and a desire to learn software product development.

Key Responsibilities

• Manage and maintain the Jira kanban board, ensuring tickets are organized, described, and prioritized in collaboration with engineering leads.
• Triage product enhancement requests and customer-reported defects, gathering necessary context for engineers.
• Use AI to write user stories and acceptance criteria, translating business needs into engineering tasks.
• Coordinate with engineers to track progress, identify blockers, and ensure efficient movement through AIDLC stages.
• Participate in requirement-gathering discussions with product managers and stakeholders, documenting key decisions and open questions.
• Assist in drafting functional specifications and supporting documentation for new or enhanced product features, utilizing AI.
• Support basic testing activities, reviewing completed work against acceptance criteria and flagging discrepancies.
• Contribute to improving AIDLC processes and team collaboration.

Requirements & Tech Stack

• Strong written and verbal communication skills in English.
• High attention to detail and a methodical approach to organizing information.
• Comfort working in a structured, process-driven environment.
• Curiosity about software product development and a willingness to ask questions.
• Familiarity with project or task management tools (Jira experience is a plus).
• Proactive mindset and ability to take ownership.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Strong analytical skills with the ability to assess AI outputs and recommend improvements.
• AI-related experience:
• Understanding of AI fundamentals, including large language models (LLMs), prompt engineering, automation workflows, and responsible AI principles.
• Experience using AI tools for productivity (research, data analysis, content creation, workflow automation) in academic, personal, or professional projects.
• Ability to build and demonstrate an AI agent.
• Ability to evaluate AI-driven product opportunities, gather feedback, and translate it into feature recommendations.

Qualifications

Candidates must:

• Have completed a Bachelor's degree within the past two years, OR be in the final year of their degree program and eligible for apprenticeship participation.
• Have no more than two years of professional work experience.
• Be legally eligible to participate in an apprenticeship program in India.

Nice to Have

• Exposure to agile or kanban workflows (even in academic or personal projects).
• Basic understanding of software development concepts.
• Prior internship, project, or coursework related to business analysis, product management, or software delivery.

Benefits

• Monthly stipend
• Health Insurance (fully paid for self)
• 13 Public Holidays
• Hybrid working policy
• Exposure to the latest trends and technologies in the SaaS industry.
• Mentorship from experienced global professionals in sales, renewals, and customer success.
• Potential for career advancement.