Fraud Operations Specialist

Key Responsibilities

• Provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.
• Serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.
• Provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
• Follow established procedures to complete complex assignments and resolve problems requiring in-depth investigation or research.
• Provide team assistance, including serving as a subject matter expert, leading special projects, training new hires, and providing daily guidance to lower-level employees.
• Conduct basic analysis, research, and workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact.
• Assess risk appropriately when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements & Tech Stack

• Advanced Excel with AI
• Power BI
• Retail domain knowledge
• Basic understanding of US Retail Banking
• Lean Certification (preferred)
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.

Qualifications

• 0-3 years of relevant experience
• Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)

Education

• Bachelor's Degree