HR Operation

About the Role

Capgemini offers an environment where you can shape your career, be supported by a collaborative community, and reimagine what’s possible by helping leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Key Responsibilities

• Respond to client’s queries accurately (via phone, live chat, email, and case management system)
• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors, and multiple stake holders
• Reporting errors and issues to the Team Leader on time
• Ensuring quality and timeliness of work
• Reporting data for personal performance and maintaining personal tracker
• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Requirements & Tech Stack

• Experience of managing employee life cycle activities like Employee queries, HR Data, Workforce administration, case management, helpdesk, etc.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)
• Experience of maintaining data in Excel, Pivot, V Look up
• Good working knowledge of MS Office
• Handle complex problems raised by client and provide solution
• Handle the client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills
• Good communication skills

Qualifications

• A strong will to enter the HR field
• Either Graduate studies or experience in managing employee life cycle activities is necessary (like remuneration/payroll administration, Mobility, Workforce administration, case management, helpdesk, etc.)