Front Desk Agent

About the Role

Join White Lodging, a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants. We are looking for a Front Desk Agent to join our team. This role involves welcoming and registering hotel guests, managing reservations, and ensuring a seamless check-in and check-out experience. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Key Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Requirements & Tech Stack

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Ability to stand and move at a fast pace for long periods of time
• Availability to work long hours, weekends, and holidays as necessary

Qualifications

• Previous hospitality experience is helpful but not required