Program Manager I

About the Role

Manage and maintain initiatives for the ACGME-accredited residency program, providing case management to residents to ensure they remain on track and comply with established standards and expectations. Help residents navigate requirements, promote accountability and self-direction, and lead continuous improvement initiatives. Focus on developing systems and procedures to enhance patient care within Cleveland Clinic.

• Work hours: Monday through Friday, 8:00 a.m. – 5:00 p.m.
• Work arrangement: Fully on-site during the 90-day new-hire period, with the opportunity for a hybrid work arrangement after the initial period.

Key Responsibilities

• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
• Other duties as assigned.

Requirements & Tech Stack

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training.
• OR High School Diploma/GED and six years of experience.
• OR Associate’s Degree and four years of experience.
• OR Master’s Degree and one year of experience.
• Knowledge of statistical and financial analysis, primary research and business plan development.

Preferred Qualifications

• Experience in a healthcare setting.
• GME experience.
• Experience with Medhub, Qgenda, and Workday.

Physical Requirements

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• Ability to travel throughout the hospital system.