Administrative Assistant, Cardiology

About the Role

• Provides administrative support for the Cardiology Department at The Lahey Clinic in Burlington, MA.
• This is a full-time, fully onsite role.
• Work Schedule: Monday through Friday, 8:00 AM - 4:30 PM.

Key Responsibilities

• Answer and screen telephone calls, take messages, or direct calls to the appropriate person.
• Greet and direct patients/families, visitors, and staff.
• Respond to requests in a timely manner and provide clear and accurate information within scope of knowledge and authority.
• Type and prepare correspondence and documents according to quality standards.
• Proofread and edit materials for grammar, punctuation, and spelling.
• Draft routine correspondence.
• Compile and distribute reports and other information as needed.
• Schedule appointments and meetings, and maintain calendars and schedules for assigned staff.
• Assist in preparation for conferences, seminars, and other department-sponsored programs or events.
• Receive, record, and prepare related materials.
• Provide positive and effective customer service.
• Prepare, route, and track routine administrative forms and documents.
• Route materials for required authorizations and monitor receipt by final destination.
• Communicate with other hospital departments to resolve delays, problems, and errors.
• Perform routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating, and distributing documents.
• Organize and maintain department files, records, and databases following established procedures.
• Enter information from source documents into databases and/or spreadsheets.
• May update patient demographic and insurance information as necessary.
• May obtain specialist referrals for all patient appointments.
• Schedule patient appointments utilizing scheduling tools and resources.
• Coordinate and communicate ancillary appointments and procedures, working with other hospital staff as needed.
• Obtain patient information and materials from referral sources.
• Prepare patient records for clinical activities and maintain patient records for physicians.
• Act as liaison with other departments and external customers in a calm and supportive manner.
• Handle confidential information appropriately and explain policies and procedures when necessary.
• Actively assist and support licensed practitioners by queuing prescriptions for renewal.

Requirements & Tech Stack

• Computer systems experience required.
• Experience with web-based applications.
• Experience with some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.

Compensation

• Pay Range: $20.50 - $27.59 per hour.
• Compensation is determined by factors including seniority, education, training, relevant experience, relevant certifications, geography, job responsibilities, or other applicable factors permissible by law.
• Compensation may exceed the base hourly rate based on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable.

Additional Requirements

• Influenza (flu) vaccination required as a condition of employment.