Security Managed Services Engineer (L2)
NTT DATA, Inc.
Bengaluru East, Karnataka, India6d agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Bachelor's degree
- Must know
- AuditingTroubleshootingHelp deskMicrosoft Office
- Work
- On-site in Bengaluru East
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting28%Auditing21%Help desk9%Microsoft Office5%of 100 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that clients' security infrastructures and systems remain operational.
Key Responsibilities
- Proactively monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently.
- Handle client requests or tickets with technical expertise, ensuring resolution within the agreed service level agreement (SLA).
- Actively manage work queues, perform operational tasks, and update tickets with resolution actions.
- Log incidents promptly and provide second-level support, communicating effectively with other teams and clients.
- Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
- Collaborate with automation teams to optimize efforts and automate routine tasks.
- Ensure seamless handovers during shift changes.
- Audit incident and request tickets for quality, recommending improvements.
- Contribute to trend analysis reports to identify automation opportunities.
- Act as a go-to for initial client escalations.
- Assist L1 Security Engineers with triage and troubleshooting.
- Support project work when required.
- Contribute to the change management process, ensuring thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.
Requirements & Tech Stack
- Experience with managed services handling security infrastructure.
- Working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset.
- Positive outlook and ability to work well under pressure.
- Willingness to put in longer hours when necessary.
Qualifications
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.