Managed Services Engineer (L2) EUS
NTT DATA, Inc.
Pune/Pimpri-Chinchwad Area5d agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Bachelor's degree
- Must know
- AuditingMicrosoft OfficeHelp desk
- Work
- On-site in Pune/Pimpri-Chinchwad Area
- Pay
- Not stated by the employer.
- Skill demand
- Help desk27%Auditing9%Microsoft Office4%of 100 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining clients' IT infrastructure and systems, ensuring smooth operation through proactive monitoring, incident identification, investigation, and resolution. You will be responsible for restoring services and ensuring client satisfaction.
Key Responsibilities
- Manage work queues and address incidents and requests within agreed SLAs.
- Update tickets with actions taken.
- Identify, analyze, and log issues before they escalate to maintain service quality.
- Collaborate with other teams and clients to provide second-level support.
- Execute changes meticulously, understanding and mitigating risks.
- Contribute to the change management process with detailed documentation.
- Audit incident and request tickets for quality and recommend improvements.
- Identify tasks for automation to enhance efficiency.
- Handle client escalations with professionalism.
- Assist in disaster recovery functions and tests.
- Optimize efforts by working with automation teams and supporting L1 Engineers.
- Contribute to various projects, ensuring all changes are approved.
- Maintain a positive outlook in high-pressure situations.
Requirements & Tech Stack
- Ticketing tools, preferably ServiceNow.
- ITIL processes.
- Experience working with vendors and third parties.
Qualifications
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Proficiency in planning activities and projects, taking changing circumstances into account.
- Ability to work longer hours when necessary and adapt to changing circumstances with ease.
- Proven ability to communicate effectively and work across different cultures and social groups.
- Positive outlook and ability to work well under pressure.
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
- Bachelor's degree in IT/Computing or equivalent work experience.