Networking Managed Services Engineer (L1)
NTT DATA, Inc.
Bengaluru East, Karnataka, IndiaFresher1m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- NetworkingBusiness analysisNetwork securityMicrosoft Office
- Work
- On-site in Bengaluru East
- Pay
- Not stated by the employer.
- Skill demand
- Networking46%Network security23%Business analysis6%Microsoft Office3%of 99 similar fresher jobs posted in India this week
- Listed
- 8 Nov 2026 · still open
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About the Role
As a Networking Managed Services Engineer (L1) at NTT DATA, you will provide managed services to ensure clients' IT infrastructure and systems remain operational. Your primary focus will be proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively.
Key Responsibilities
- Monitor client infrastructure and solutions, identifying errors.
- Investigate first-line incidents and understand their root causes.
- Follow approved procedures for request fulfilment.
- Provide telephonic, ITSM ticket, or chat support.
- Execute maintenance activities such as patching and configuration changes.
- Ensure smooth shift handovers for continuous service.
- Identify opportunities for optimization, including reducing common incidents and finding automation possibilities for request fulfilment, incident resolution, and process improvements.
- Occasionally support project work and disaster recovery functions and tests.
- Ensure incidents and requests are resolved efficiently and comprehensively.
- Escalate issues when necessary.
- Help update existing knowledge or share valuable insights.
Requirements & Tech Stack
- Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches.
- Familiarity with common routing protocols like BGP, OSPF, and EIGrP.
- Highly disciplined in handling of tickets on a day-to-day basis.
- Ability to act promptly as per defined SOPs.
- Aptitude to resolve tickets using available Knowledge articles or provided SOPs.
- Good understanding of using ITSM tools and ITSM processes.
- Strong planning skills, considering possible changes and circumstances.
- A strong work ethic, including the capacity to put in longer hours when necessary.
- Adaptability to changing environments.
- A client-focused approach, creating positive client experiences.
- The aptitude to communicate and work across different cultures and social groups.
- Excellent active listening skills, confirming understanding and seeking relevant information.
- A positive outlook and resilience under pressure.
Qualifications
- A bachelor’s degree in information technology/computing or equivalent experience.