Associate Engineer
NTT DATA, Inc.
Mumbai Metropolitan RegionFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- NetworkingBusiness analysisNetwork securityMicrosoft Office
- Work
- On-site in Mumbai Metropolitan Region
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office7%Business analysis6%Networking3%of 99 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
As a Networking Managed Services Engineer (L1) at NTT DATA, you will be in an entry-level role focused on providing managed services to ensure client IT infrastructure and systems remain operational. Your daily tasks will involve proactively identifying, investigating, and resolving technical incidents and problems to support clients. You will monitor client infrastructure and solutions, detecting errors before or as soon as they occur.
Key Responsibilities
- Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment.
- Provide support via telephonic, ITSM ticket, or chat.
- Execute maintenance activities such as patching and configuration changes.
- Ensure smooth shift handovers for continuous service.
- Identify opportunities for optimization, including reducing common incidents and finding automation possibilities for request fulfilment, incident resolution, and process improvements.
- Occasionally support project work and disaster recovery functions and tests.
- Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary.
- Help update existing knowledge or share valuable insights.
Requirements & Tech Stack
- Basic understanding in technologies such as:
- Pulse Secure SSL VPN
- Virtual Juniper
- Palo Alto
- Fortinet Firewalls
- Cisco Nexus switches
- ASr and ISr routers
- Cisco ACS, ISE
- Meraki switches
- Common routing protocols like BGP, OSPF, and EIGrP
- Highly disciplined in handling of tickets on a day-to-day basis.
- Act promptly as per defined SOPs.
- Resolve as many tickets as possible using available Knowledge articles or provided SOPs.
- Good understanding of using ITSM tools and ITSM processes.
Qualifications
- Bachelor’s degree in information technology/computing or equivalent experience.
- Strong planning skills, considering possible changes and circumstances.
- A strong work ethic, including the capacity to put in longer hours when necessary.
- Adaptability to changing environments.
- A client-focused approach, creating positive client experiences throughout their journey.
- The aptitude to communicate and work across different cultures and social groups.
- Excellent active listening skills, confirming understanding and seeking relevant information.
- A positive outlook and resilience under pressure.