Information Analyst I

About the Role

The Division of Technology Services (DTS) is seeking creative, driven Information Analysts to join their dynamic design team. This role involves collaborating directly with state agency leadership and IT managers to innovate, problem-solve, and build seamless, intuitive online experiences across Utah’s flagship statewide portals, MyUtah and MyBusiness. This is an entry-level position suitable for candidates with a background or education in user-centered design, covering the early discovery and development stages of the software pipeline.

• Location: 4315 S 2700 W Taylorsville, Utah, 84129 United States
• Status: Full-Time
• Work Model: Hybrid
• Salary: $20.28 - $36.85 Hourly Wage
• Background Check Required
• Drug Test Required

Key Responsibilities

• Collaborate with Product Owner to apply design thinking strategies to analyze existing agency workflows and user journeys.
• Iterate on wireframes, mockups, and prototypes based on stakeholder and user feedback, adhering to the latest design standards.
• Create assets like journey maps and workflow diagrams to inform system requirements and user experience improvements.
• Draft system requirements and organize accompanying documentation for stakeholders and developers.
• Test newly developed features to ensure they meet requirements and accessibility needs for users utilizing screen readers.
• Systematically test existing features to identify bugs, performance issues, or functional gaps.
• Conduct user research by gathering participants, facilitating interviews, and leveraging user testing platforms.
• Monitor, audit, and evaluate portals for quality and effectiveness, ensuring compliance with procedures, regulations, and standards.
• Translate collected data and feedback into clear recommendations and reports for leadership regarding necessary system upgrades or process changes.

Requirements & Tech Stack

• Proficiency with design and prototyping tools such as Figma and Lucid.
• Experience using design thinking strategies.
• Experience using design and prototyping tools to build and iterate on wireframes and mockups following modern design systems.
• Ability to create visual assets, such as user journey maps and process flowcharts.
• Experience drafting clear, structured system requirements, user stories, and acceptance criteria.
• Strong ability to organize and maintain comprehensive technical and functional documentation.
• Hands-on experience systematically testing new and existing features to identify bugs, functional gaps, and performance bottlenecks.
• Understanding of digital accessibility standards (e.g., WCAG).
• Experience testing applications with assistive technologies like screen readers.
• Proven track record in planning user research, recruiting participants, and conducting stakeholder interviews.
• Ability to audit digital portals, evaluate system effectiveness against regulatory compliance standards, and translate analytics into actionable recommendations.
• Exceptional ability to explain complex technical concepts to non-technical stakeholders.
• Strong active listening, problem-solving, and critical thinking skills.

Qualifications

• UX Design & Process Optimization: Workflow Analysis, Prototyping & Wireframing, Journey Mapping.
• Business Analysis & Documentation: Requirements Gathering, Documentation Management.
• Testing, QA & Accessibility: Functional & Bug Testing, Accessibility Standards.
• User Research & Data Analytics: Research Facilitation, Data-Driven Reporting.
• Communication & Leadership: Technical Translation, Stakeholder Management & Critical Thinking.

Preferred Qualifications

• Experience collaborating directly with Product Owners in an Agile/Scrum development environment.
• Familiarity with government or public sector regulatory compliance and portal standards.
• Demonstrated commitment to continuous learning and staying current with emerging digital tools, platforms, and UX trends.

Why You Should Join Our Team

• Job Stability: Security and reliability within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership.
• Meaningful Work: Contribute to an important service that benefits the community.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.