Cust Exp Professional

About the Role

This role at Honeywell Technologies involves processing orders, billing, preparing correspondence, and fulfilling customer needs to ensure satisfaction and develop positive customer relations.

Key Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs.
• Develops and maintains positive customer relations.
• Coordinates with various company functions to ensure timely handling of customer requests.
• Substantially impacts the relationship between Honeywell and the customer.
• Processes day-to-day orders/billings/PR.
• Clears backlogs.
• Responds to customer queries and claims (non-disputes).
• Collaborates with different cross-functions for customer resolutions and process improvement.
• Works with the Dispute Team to manage disputes.

Requirements & Tech Stack

• O2C knowledge
• SAP - Order Management
• Salesforce
• Excel
• Case Management

Qualifications

• Any Graduate
• Minimum 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourages & Follows Honeywell Behavior/policies.